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Buyer should make contact within 7 days of receipt of goods. Return is only accepted if the item is not as described for an EXCHANGE of product and return will be at the buyers expense. 

In accordance with Australian Consumer Law, M & M's Music does not provide a refund for ‘change of mind’ purchases

so you are advised to choose your goods carefully.

When purchasing online from M & M's Music you are protected by the same Consumer Protection Laws that you would

receive it you purchased the item in our store.

These provisions apply to in-store and online purchases. We aim to process any claims as quickly as possible and

encourage you to contact us about any concerns you may have.

WARRANTY CLAIMS:

You are entitled to return an item under warranty for repair or

replacement. Some warranty matters can be handled directly by

M & M's Music and some cases will be referred to the Manufacturer. In order to process your concerns as quickly as possible we request that you observe the following information:

1. You should contact us as soon as you become aware of the fault. Send an email to mm_music@bigpond.net.au outlining details of the issue, including photos, if applicable. Please include your details, contact numbers and invoice number of the purchase. Requests will not be taken over the phone.

2. Prior to proceeding with a warranty repair M & M's Music may request an inspection of the goods. Once the fault has been deemed to be a warranty issue we will then advise as to the best course of action to have your item repaired or replaced.

3. Freight costs associated with returning the item are to be met by the customer. These costs will NOT be covered by M & M's Music.

4. All statutory and warranty time limitations apply in all cases.

5. You will not be entitled to receive a replacement item or have your item repaired if you:

• inspected the item prior to purchasing it and didn’t notice defects you should have noticed;

• where you have used the item in a way not intended for it’s purpose; or,

• you have damaged the item.

Item can be collected from the Store at no charge.  Freight charges within Australia will be calculated based on buyers location.

Certain items on this website may need to be ordered from our suppliers and delays may occur. In many cases this may only result in a delay of 1-3 days, depending on availability from our suppliers.